According to Kickstarter‘s rules, all the backers’ shipping information will only be collected through a survey after the end of the project. For orders to the US, EU, UK and CA, the product will be first shipped to local warehouses in March and the local delivery will start as soon as we collect the shipping information in April 2023. For orders to other countries and regions, the product will be shipped directly from the factory as soon as we have the shipping information in April and a tracking number will be provided. Please note that you will receive the tracking number after your package is shipped out. The exact delivery time will vary depending on your delivery address and couriers.

Degrii offers free shipping for customers all around the world with custom fees covered by Degrii. For orders to the US, the product will be first shipped to our local in March and the local delivery will start as soon as we collect the shipping information in April 2023. For orders to other countries and regions, the product will be shipped directly from the factory as soon as we have the shipping information in April and a tracking number will be provided.

Yes, it will be available globally. We will cover all the shipping fees and customs fees!

We stand behind our products & services with confidence. Degrii Zima Pro is covered under a 2-year limited warranty for the machine (Pump, motors and the battery) and a 1-year limited warranty for consumable parts (track, brush and filter baskets). Please note that the warranty period complies with the applicable consumer laws required by the consumer’s country of purchase. Please email us at happycustomer@degrii.com if you would like to know more about the warranty details.

Please email us at happycustomer@degrii.com. Our customer service team will be happy to assist you and reply as soon as possible.
Other ways to contact Degrii: Call us at +1 (888) 533-4744 or +1-8885-DEGRII or WhatsApp and Chatbot on the official website: https://degrii.com/pages/support

Here is the Kickstarter official guide for pledging. Please let us know if you have any questions.
https://help.kickstarter.com/hc/en-us/articles/115005066393-How-do-I-pledge-

For orders to the US, EU, UK, and CA, you will receive your tracking number in your Kickstarter account, after the products arrive at the local warehouses.

For orders to the rest of the world, you’ll be able to check the tracking number as soon as we send out the package.

*Please note that the exact delivery time will vary depending on your shipping address and the couriers. Feel free to email us at happycustomer@degrii.com if you encounter any questions.

According to Kickstarter's policy, you can cancel your pledge in your account before the project ends. Please notice that during the last 24 hours of the campaign, it is not possible to decrease or cancel a pledge. Additionally, you will only be charged automatically after the project has ended. 

 If you have any questions, please contact us through email at happycustomer@degrii.com. Feel free to follow the guide from Kickstarter: https://help.kickstarter.com/hc/en-us/articles/115005133013-Can-I-cancel-a-pledge-

We will enable the address-changing option in the survey so that you can update your shipping address anytime before the survey is closed. You will not be able to change your shipping address after we close the survey to finalize the shipping plan. You will receive the notification 48 hours in advance before we close it.

Customers can adjust pledge amounts or switch to a different reward tier by visiting the project page. Additionally, you’ll have the option to add add-on rewards, or give a little extra with bonus support. For more information, please check out: https://help.kickstarter.com/hc/en-us/articles/115005126814-How-can-I-change-my-pledge-amount-or-reward-selection-

According to Kickstarter's policy, it’s only possible to pledge to a single project once. Accordingly, backers can only choose one reward tier and add-on accessories per pledge. Please feel free to contact us at happycustomer@degrii.com first to seek a personalized arrangement.

For more information, please check: https://help.kickstarter.com/hc/en-us/articles/115005132333-Can-I-pledge-to-a-single-project-more-than-once-

Sorry that PayPal is not available as a payment method on Kickstarter, but there are other options that you can use. Kickstarter currently accepts payments from direct or debit cards.
For more payment details, please check: https://help.kickstarter.com/hc/en-us/articles/115005066433-What-forms-of-payment-can-I-use-to-make-a-pledge-

Hi xxx, thank you very much for your support. After successfully backing our project, you will receive a pledge confirmation email.

1. Please check and open this email.
2. Enter your "Backed Projects"
3. Click on the blue "Manage" button for the Degrii project. This will expand the details of your pledge and the backer number can be found below your profile name.

Your card will be charged after the project has ended.

Founded by scientists and engineers, Degrii is dedicated to providing the most effective data-driven products for our sustainability efforts around the world. Backed with strong manufacturing capabilities and award-winning designers, our products are highly received by more than 300,000 happy users worldwide. Degrii has been constantly innovating to share the warmth and efficiency of intelligent technologies, and share an integrated low-carbon future. In partnership with Wyze, Degrii has produced several intelligent products, such as the Wyze Smart Thermostat.

As part of the platform’s regulations, Kickstarter reminds backers of the risk of non-delivery by default, on all campaign pages. We will guarantee the delivery of the since we are about to be in the mass-production stage. In fact, we have already sent a few samples to our previous customers for their review and feedback. Please be assured that you will receive your pool cleaner, we have also listed certain risks and precautions under Kickstarter. We are very serious about maintaining the standards of our products and services. We will remain transparent with our backers and update production and logistics information regularly. Thank you for your support.

Compared to other pool vacuums, Degrii Zima Pro is the world’s first intelligent cordless pool cleaner with ultrasonic radars, which enables it to plan a path before cleaning. You never have to worry about missing out on any corners of your pool. Moreover, there are few pool vacuums in the market with a smart mobile application. But Degrii Zima Pro does. You can view the process of cleaning in real time and control the Degrii Zima Pro via a simple click. What’s more, Degrii Zima Pro can not only clean your pool, but help purify the water in the pool while other pool vacuums only can clean the pool. Besides, the auto-parking & lift functions of Degrii Zima Pro allow you to get it out from the pool easily, and it has competitive movement speed and longer battery life compared to most other pool vacuums on the market.

Degrii Zima Pro’s intelligent path planning is able to conquer hard-to-reach corners, making it perfect for all pool types between 2 feet and 11 feet in depth. Besides, Degrii Zima Pro is also suitable for pools with different surfaces, such as cement surfaces, and tile surfaces.

Yes. Powered by triple motors design, Degrii Zima Pro has a 250W powerful pump. It can collect large debris like rocks up to 1.2 inches, leaves up to 5.1 inches and absorbs dust up to 180 µm.

Degrii Zima Pro has 4 cleaning modes, which respectively are floor mode (only clean the bottom of the pool), wall mode (only clean the walls of the pool), overall mode (clean both walls and bottom of the pool), and manual mode (can control the Degrii Zima Pro to clean any area of the pool). You can choose the mode according to your needs through the App or via a button in the floating battery.

Degrii Zima Pro has a 10000mAh large battery capacity, allowing it to work longer and clean a larger pool. For floor mode, the battery life can last up to 3.5h; for Wall mode, the battery life can last up to 2.5h, and for overall mode, the battery life can last up to 3h on a single charge with up to 5000 ft² coverage.

Of course not. In the process of cleaning, once Degrii Zima Pro met obstacles like big stones in the pool, it will automatically avoid them and continue to clean. When it comes to a smaller obstacle, Degrii Zima Pro will go over it and continue to clean. If there is a slope in the pool, Degrii Zima Pro can still move steadily and clean the slope smoothly instead of shutting itself down.

No, you don’t have to. When the battery level drops below 10% or when the cleaning is completed, Degrii Zima Pro will automatically park alongside the pool wall. Then you can click the button “lift” in the app, Degrii Zima Pro will climb up and wait in the water line.

Yes. As the industry’s first robotic pool cleaner to implement ultrasonic radar, Degrii Zima Pro will automatically set a suitable route according to the shape of your pool. Then Degrii Zima Pro will follow the route to clean the pool without repeating the path, which can help improve the battery life and cleaning efficiency. You don’t have to worry about missing out on any corners of your pool.

Yes. There are two packs of water purification packs inside of Degrii Zima Pro, which can effectively absorb impurities and unpleasant odors in the water. Besides, you can replace the water purification packs at regular intervals to ensure a good purification performance.

Yes. If you want to clean the walls and water line of the pool, you can choose the wall mode through the App, and Degrii Zima Pro will climb up the wall and start to clean automatically.

Degrii Zima Pro works with 100-240V charging voltage, which is suitable for global usage. The default plug of Degrii Zima Pro is the US version. A power adapter will come with Degrii Zima Pro for customers from other countries.

Degrii Zima Pro is not only suitable for in-ground pool, above-ground pool, but also suitable for pools with different shapes, such as round pool, rectangular pool, irregular pools, pools with steps inside. Additionally, it can effectively handle different pool surfaces, no matter it is vinyl-lined pool, fiberglass, or plaster-coated concrete pool. The suitable pool water depth is between 2 feet and 11 feet.

Degrii Zima Pro works equally well with salt water. The whole machine is made of anti-rust material and corrosion-resistant plastic material, which has passed the 96-hour salt spray test to ensure that the machine parts will not rust in the salt water environment. Please rest assured to use it.

Degrii Zima Pro's cordless design means that it is battery-powered and does not need to be plugged in when cleaning. Degrii Zima Pro doesn't have long cords or long tube. The cord you see in the picture is a short cord that connects the main machine and the floating battery, which also serves as the antenna for WiFi/Bluetooth. We made this design to reduce the weight of the main machine to save energy. It also provides real-time connectivity for remote control, status monitoring, self learning and firmware updates.

The steps on the PC side are as follows:

1. Click the network icon in the bottom right corner of the system desktop.
2. Click [Network and Internet Settings] in the pop-up box.
3. Click WLAN on the left-hand side.
4. Click [Hardware Properties] under [WLAN].
5. Then you will see information about network band.

Android：
Different brands of Android phones are different. Take Huawei mobile phone as an example. You can click on the connected Wi-Fi name in the Wi-Fi list, and the corresponding information will be displayed, including the frequency.

iOS：
1. Download the AirPort tool in the App Store
2. Turn on the Wi-Fi Scanner in "Settings - Airport Tools"
3. Open the App and click on “Wi-Fi Scan” in the upper right corner. Channel 1-13 band is 2.4G, and larger than 13 is 5G.
Note: How to configure separate Wi-Fi SSIDs for 2.4 GHz and 5 GHz bands?

Dear user, please troubleshoot in the following ways:

1. Please check whether the device is normally powered on, the device may have been powered off due to poor contact or other reasons.
2. Whether the device has been powered off or off the network, if the link is disconnected, there is a process to go back online. Please confirm whether it is online after 2 minutes. Not all devices support the power-off memory function, so the device will be offline after power-off.
3. Please make sure that your network is strong and stable. Troubleshooting method: Use the network speed test App to test the upload and download speed of your 2.4 Ghz network. Please switch your mobile network from 5Ghz to 2.4GHz, and upload ≥ 2 MB/s, download ≥ 2 MB/s, upload ≥ 16 Mbps, download ≥ 16 Mbps.
4. Please confirm whether your Wi-Fi SSID, password, router and ISP have been changed. If so, you should reset the device and add it again.
5. If the network is normal but the device is still offline, please confirm whether there are too many devices connected to the router. Due to the low bandwidth characteristics of the 2.4 Ghz network, it is easy to go offline when there are more than 7 online devices on the 2.4 Ghz network. You can try to restart the router, power off the device and power it on again, and then wait for 2-3 minutes to see if the device can restore the connection.
6. To check whether the firmware is the latest version, check the path on the App side: Home page—click the device icon—click the button in the upper right corner—go to device info—check for updates.
7. You can try to connect to the device using the mobile hotspot to check whether the device is often offline due to network problems. If the device still frequently drops or automatically resets, it may be that there is a problem with the hardware of your device, please contact the seller to carry out after-sales processing.

Please troubleshoot in the following ways:

1. Please check whether the device is normally powered on or whether the battery has sufficient power. The device may have been powered off for possible reasons.
2. Please check whether the Bluetooth of the mobile phone is turned on. The Android mobile phone must also open the location permission of the App, otherwise the Bluetooth device in the App will be offline.
3. Whether the mobile phone is too far away from the Bluetooth device. If the mobile phone is directly connected to the Bluetooth device without using the Bluetooth gateway, the distance should not exceed 3 meters.
4. Another person has logged into your App account to control the Bluetooth device. Without using the Bluetooth gateway, the Bluetooth device cannot be shared and can only be controlled by one mobile phone. For example, two mobile phones log into the same App account. When one mobile phone is controlling the device, the app of the other mobile phone will show that the Bluetooth device is offline.
5. The device is too far away from the Bluetooth gateway or the gateway is offline. When the gateway is connected, the distance between the Bluetooth gateway and the Bluetooth device should not exceed 3 meters.
6. Check whether the firmware is the latest version, the App side check path: Home page—click the device icon—click the upper right button-check for updates.

Please troubleshoot in the following ways:

1. Please check whether the device is normally powered on or whether the battery has sufficient power. The device may have been powered off for possible reasons.
2. Please check whether the Bluetooth of the mobile phone is turned on. The Android mobile phone must also open the location permission of the App, otherwise the Bluetooth device in the App will be offline.
3. Whether the mobile phone is too far away from the Bluetooth device. If the mobile phone is directly connected to the Bluetooth device without using the Bluetooth gateway, the distance should not exceed 3 meters.
4. Another person has logged into your App account to control the Bluetooth device. Without using the Bluetooth gateway, the Bluetooth device cannot be shared and can only be controlled by one mobile phone. For example, two mobile phones log into the same App account. When one mobile phone is controlling the device, the app of the other mobile phone will show that the Bluetooth device is offline.
5. The device is too far away from the Bluetooth gateway or the gateway is offline. When the gateway is connected, the distance between the Bluetooth gateway and the Bluetooth device should not exceed 3 meters.
6. Check whether the firmware is the latest version, the App side check path: Home page—click the device icon—click the upper right button-check for updates.

If your device is offline for a long time, you can only manually reset the device to pairing mode, and then manually add the device again. The function of remotely resetting the device is not supported.

If your device is offline for a long time, you can only manually reset the device to pairing mode, and then manually add the device again. If your device is always offline, please check the following:

1. Check whether the router is powered off or disconnected from the network. If so, the router will take some time to recover. Wait for two minutes and then check whether your device is online.
2. Check whether the router has been replaced, or the Wi-Fi name or password has been changed. If so, remove your device and then add it to the network again.
3. Please confirm whether the device has just updated the firmware. The device will be disconnected from the network when the firmware is updated, and will automatically connect to the network after the update is completed. However, if your network is unstable, it will appear that you cannot connect after the firmware update is complete. The device needs to be removed and added again.
4. The Wi-Fi signal of the device is too poor (for example: there are several walls separated from the router; the device is surrounded by a metal shell or there are metal objects nearby; nearby high-power appliances such as air conditioners and refrigerators interfere).
5. The location of the device is too far away from the router. Ensure that your device is not more than 10 meters away from the router to ensure stable connection.
6. Check whether the firmware is the latest version. To check this on the App, choose Home—tap device icon—click the top right button—go to Device Info—check for device update.
7. If the device goes offline after a period of use but returns to normal after restarting the router, it indicates that the router is overloaded. You need to replace it with a more powerful one or reduce the number of devices connected to the router. Due to the low bandwidth characteristics of the 2.4 GHz network, it is easy to go offline when there are more than 7 online devices on the 2.4 GHz network.
8. You can also use a phone hotspot to check whether there is a problem with the network.
If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again.

If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again.

If your device or its indicator light keeps flashing for no reason, please troubleshoot as follows:

1. Please confirm whether you have removed the device from the App. Some devices will automatically enter pairing mode after being deleted. If the device or device indicator flashes continuously, it means that the device has entered pairing mode.
2. Please confirm whether you have frequently opened and closed the device in a short period of time, or accidentally long-pressed the power button of the device. Due to the operations above, some devices will be reset to pairing mode, which causes the device or device indicator flashing constantly.

Firstly, you need to make sure that you are connected to a 2.4GHz network. If you are not sure what your network is, you can follow this:
If your router supports both the 2.4 GHz and 5 GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:

1. Go to the wireless page of the router. (The entry address is usually provided on the label attached to the back of the router).
2. Go to the 2.4 GHz setting page, and set the Wi-Fi name (SSID) to XXX—2.4G, where xxx indicates the Wi-Fi name. Save setting.
3. Go to the 5 GHz setting page, and set the Wi-Fi name (SSID) to XXX—5G, where xxx indicates the Wi-Fi name. Save setting.

When the preceding settings are complete, the new Wi-Fi names will appear on the Wi-Fi settings page of your mobile phone.
Note: After the Wi-Fi names are changed, you need to reconnect the devices that use this wireless router. The password remains the same if it has not been changed.

It is recommended that you use the AP mode (the AP mode will automatically select the 2.4GHz network for connection), and then add it again. If you can connect to the device but have problems, you can provide us with the device ID. Thank you for your understanding and support! 

If your router supports both the 2.4 GHz and 5 GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:

1. Go to the wireless page of the router. (The entry address is usually provided on the label attached to the back of the router).
2. Go to the 2.4 GHz setting page, and set the Wi-Fi name (SSID) to XXX—2.4G, where xxx indicates the Wi-Fi name. Save setting.
3. Go to the 5 GHz setting page, and set the Wi-Fi name (SSID) to XXX—5G, where xxx indicates the Wi-Fi name. Save setting.

When the preceding settings are complete, the new Wi-Fi names will appear on the Wi-Fi settings page of your mobile phone.
Note: After the Wi-Fi names are changed, you need to reconnect the devices that use this wireless router. The password remains the same if it has not been changed.

Please check the following:

1. Pairing a Bluetooth device needs to be added in our App, not the Bluetooth-adding interface of the phone.
2. Make sure the Wi-Fi switch of your phone is on, and the router is working normally.
3. Your iPhone must be connected to the network when paring a Bluetooth device (because the Bluetooth device needs to be registered on the cloud server to be added successfully).
4. If you use an Android phone, you must open the App's location permission.
5. The device may have been added. It is recommended to reset the Bluetooth device and add it again.
6. Whether the distance between the Bluetooth gateway and the Bluetooth device is moderate (less than 3 meters), it is recommended to be as close as possible (if there is no Bluetooth gateway, you can skip it, just connect to the phone directly).
7. Check whether there are other users around using the Bluetooth device (the Bluetooth device can only be controlled and used by one user at the same time due to its characteristics, and it will be offline when other users are using it).
8. The Bluetooth device you added is not our product. Bluetooth devices have certain private protocols, so other brands of Bluetooth devices cannot be added to our App (even if they are added successfully, they cannot be controlled).

If all of the above conditions have been ruled out and your device still cannot connect to the internet, you can click the "Feedback Questions" button below to report your questions, and the feedback results can be viewed in "My Feedback" on the "My - FAQ and Feedback" page. Thank you for your support!