3 Return & Refund Service

3.1 You can request Return & Refund Service where :

• Within 30 calendar days of receiving a product if the product has a manufacturing defect, include all original attachments, manuals, and other accessories in the package, and is still in new or like-new condition.
• Apply for a Refund can only apply from the original purchase channels.
• On DEGRII's official website to order products and pay a success, in the case of DEGRII not arranging delivery, you can apply for a refund. （DEGRII will charge the corresponding refund fee according to the payment platform.）

3.2 Return & Refund Service will not be provided where:

• It is requested beyond 30 calendar days of receiving a product. The warranty period for Return & Refund Service, Replacement Service, and Warranty Repair Service may vary concerning your product, the part experiencing issues, or the country of purchase.
• A product sent to DEGRII for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents, or scratches.
• A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
• Any fault or damage to the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
• Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
• Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
• A product is not delivered to DEGRII within 30 calendar days after Return & Refund Service confirmation is sent from DEGRII.
• Other DEGRII circumstances stated in this policy.
• DEGRII will only be accepted if you have requested a return service for the originally purchased channel.
• DEGRII will only be accepted if you have requested a return service for the originally purchased channel.

4 Replacement Service

4.1 You can request Replace Service where:

• Within 30 calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to DEGRII.
• Within 30 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
• Within 30 calendar days of receiving the product if the product suffers performance failure.

4.2 Replacement Service will not be provided where:

• Service is requested more than 30 calendar days after receiving a product.
• Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.
• A product sent to DEGRII for replacement does not include all original accessories, attachments, and packaging, or contains items damaged by user error.
• A product is found to have no defects after DEGRII conducts all appropriate tests.
• Any fault or damage to the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
• Product labels, serial numbers, manual damage marks, etc. show signs of tampering or alteration.
• Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
• Received product has not been sent back to DEGRII 30 calendar days after replacement confirmation from DEGRII. DEGRII will acquiesce to the right of the customer to give up the exchange of goods.
• Proof of damage during transit issued by the carrier cannot be provided.
• Other circumstances stated in this policy.

 4.3 Product and Part Replacement Clarify

• When DEGRII's after-sales service involves the replacement of a product or part, the replaced product or part becomes DEGRII’s property, and the replacement product or part becomes your property. 
• Only unaltered DEGRII products and parts are eligible for replacement. 
• Replacement products or parts provided by DEGRII may not be new but will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.
• Warranty replacement is consistent with the original warranty period.

5 Warranty Repair Service

The main parts of DEGRII products have various warranty periods. A list of types of main parts and their respective warranty periods can be found in Part III.

5.1 You can request a warranty repair service where :

• The product must not have been subjected to abnormal or unauthorized use, as intended by the manufacturer during the warranty period.
• No unauthorized disassembling, modification, or installation has been performed on the product or a component.
• You provide a valid proof-of-purchase, receipt, or order number (for DEGRII Direct Sales).

5.2 Warranty Repair Service will not be provided where:

• Damage caused by a non-authorized service provider.
• Out of warranty period. 
• Damage or loss caused by incorrect use or/and uncontrollable external factors including collision, tsunami, biological swallowed, or cable fault.
• Damage caused by unauthorized modification, disassembly, or shell opening not by official instructions or manuals.
• Damage caused by improper installation, incorrect use, or operation, not by official instructions or manuals.
• Damage or loss caused by a forced use when components have aged or been damaged.
• Damage or loss caused by operating the unit with a low-charged or defective battery.
• Damage or loss caused by using out of maximum safe range and depth.
• Products or parts with an altered identification label or from which the identification label has been removed.
• A product has not been sent back to DEGRII 30 calendar days after warranty service confirmation from DEGRII. DEGRII will acquiesce to the right of the customer to give up the exchange of goods.
• Other circumstances stated in this policy.

6 What to Do Before Obtaining After-sales Service

• Purchase invoice: The corresponding sales invoice of the product issued by DEGRII or an authorized dealer of DEGRII; 
• Log ID: Log ID exported by DEGRII  APP includes Serial Number and version information.
• Activation date: If a valid invoice or warranty card cannot be provided, the date of activation confirmed by DEGRII can be used as the starting date,e of the warranty.
• Production date: If a valid invoice or warranty card cannot be provided, the date of production can be extended to 90 days and used as the starting date of the warranty.

7 Other Essential Information

• The duration of the warranty period for services such as Return & Refund Service, Replacement Service, and Warranty Repair Service may differ based on multiple factors such as the product you have, the specific part that is causing the issue, or the country in which you made the purchase. You can find the warranty period for your product in Part III.
• Customers are responsible for shipping costs when sending products) for return, repair, or replacement. DEGRII will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, DEGRII will bear the cost of refund, replacement, or repair and shipping cost of return to customers, Otherwise, if the product issue is not covered by warranty or not within the warranty period, customers will bear the cost for detection, replacement, repair, and shipping cost of return to customers.
• If it is not covered by the DEGRII warranty Policy, you will go to Customer Paid Repair service. DEGRII will not start repair until you agree to the cost for repair quoted by DEGRII. If you disagree with the costs for repair, DEGRII will return the products with you burdening the cost of return shipping and any other fees incurred(such as inspection fee, etc.)
• DEGRII offers a 90-day warranty for replacement paid repair parts.
  （The start date is counted from the day the customer receives the product.）

8 Use of Personal Contact Information and Data

If you obtain service under this policy, you authorize DEGRII to store, use, and process your flight log information and your contact information, including name, phone number, address, and e-mail address. You agree and understand that DEGRII must collect, process, and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. DEGRII may request your authorization to access, use, and process the vision image data stored in your aircraft product when you decide to apply for after-sales service. If you refuse to do so, DEGRII may not be able to provide e certain after-sales service to you. In achieving these aims, you authorize DEGRII to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. DEGRII’s privacy policy is available at https://degrii.com.


 

PART II  Limited Warranty

These DEGRII After-Sales Policies (these “Policies”) only apply to DEGRII products you purchased from DEGRII authorized retailers or DEGRII directly for your use and not for resale. 
These Policies are available in other languages at https://degrii.com/pages/support. In the event of a conflict between different translations of these terms, the English version shall prevail. 
By using your DEGRII product, you agree to be bound by these policies. If you are not eligible or do not agree to any of the Terms, do not use your DEGRII product. 

1 How to Obtain Warranty Service 

• If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting DEGRII’s local dealer as provided in Part III of these policies or through https://degrii.com/pages/support. You will need to provide a valid proof-of-purchase, receipt, or order number (for DEGRII Direct Sales) for the warranty service. 
• Charges may apply for services not covered by this Limited Warranty.
• Please contact DEGRII for information specific to your location. 
• Please note that the warranty service is only available in the respective DEGRII service regions where you purchased your DEGRII product.

2 What Will DEGRII Do 

• DEGRII will attempt to diagnose and resolve your problem by telephone, e-mail, or online chat. DEGRII may direct you to download and install particular software updates. 
• If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to DEGRII for further examination. DEGRII will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

3 What Does After-Sales Policy NOT Cover 

This policy does not cover the following: 

• Crashes or fire damage caused by non-manufacturing factors, including but not limited to, operator errors.  
• Damage caused by unauthorized modification, disassembly, or shell opening is not caused by official instructions or manuals. 
• Damage caused by improper installation, incorrect use, or operation, not by official instructions or manuals. 
• Damage caused by a non-authorized service provider. 
• Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 
• Damage caused by working which do not follow instructions and user manual recommendations. 
• Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, WiFi signals, etc.). 
• Damage is caused by forced working when components have aged or been damaged. 
• Damage caused by reliability or compatibility issues when using unauthorized third-party parts. 
• Damage is caused by operating the unit with a low-charged or defective battery. 
• Uninterrupted or error-free operation of a product. 
• Loss of, or damage to, your data by a product. 
• Any software programs, whether provided with the product or installed subsequently. 
• Failure of, or damage caused by, any third-party products, including those that DEGRII may provide or integrate into the DEGRII product at your request. 
• Damage resulting from any non-DEGRII technical or other support, such as assistance with “how-to” questions or inaccurate product set-up, installation, and firmware upgrade. 
• Damage caused by operating the ROV in the sensitive zone (military, natural resource protection zoning, unauthorized pool, etc.) 
• Damage caused by unpredictable factors (pool collapse, swallowing by animals, etc.) 
• Products or parts with an altered identification label or from which the identification label has been removed.

4 Limitation of Liability 

• When you receive the service, DEGRII is responsible for loss or damage to your product only while it is in DEGRII's possession or transit if DEGRII is responsible for transportation. 
• DEGRII is not responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product. 
• Under no circumstances, and notwithstanding the failure of the essential purpose of any remedy set forth herein, shall DEGRII, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of DEGRII, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damage, not to exceed the amount paid for the product. 
• The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property, or damage to tangible personal property for which DEGRII is liable under law. 
• As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.

5 Limitations and Exclusions

• Please ensure that you have completed the study of DEGRIIDEGRII Pool Cleaner product-related functions and precautions before the first use. Product failures caused by misoperation due to not understanding the product functions and using precautions will not be part of the normal warranty range.
• This warranty does not apply to systems or components that are damaged or fail as a result of wear, such as, but not limited to, tethers, viewports, light domes, and other systems or components subject to wear.
• This warranty does not apply to systems or components that are damaged or fail as a result of the failure of the user to read and observe DEGRII Pool Cleaner’s instructions for proper operation and maintenance as contained in the User Instruction Manual furnished with the equipment.
• This warranty does not apply to systems or components that are damaged or fail by connection to improper or improperly wired sources of power, inadequate packing, accident in transit or elsewhere, fire, theft, or other similar calamity.