The device is often offline, device indicator keeps flashing, and the device cannot be controlled. What should I do?

If your device is offline for a long time, you can only manually reset the device to pairing mode, and then manually add the device again. If your device is always offline, please check the following:
1. Check whether the router is powered off or disconnected from the network. If so, the router will take some time to recover. Wait for two minutes and then check whether your device is online.
2. Check whether the router has been replaced, or the Wi-Fi name or password has been changed. If so, remove your device and then add it to the network again.
3. Please confirm whether the device has just updated the firmware. The device will be disconnected from the network when the firmware is updated, and will automatically connect to the network after the update is completed. However, if your network is unstable, it will appear that you cannot connect after the firmware update is complete. The device needs to be removed and added again.
4. The Wi-Fi signal of the device is too poor (for example: there are several walls separated from the router; the device is surrounded by a metal shell or there are metal objects nearby; nearby high-power appliances such as air conditioners and refrigerators interfere).
5. The location of the device is too far away from the router. Ensure that your device is not more than 10 meters away from the router to ensure stable connection.
6. Check whether the firmware is the latest version. To check this on the App, choose Home—tap device icon—click the top right button—go to Device Info—check for device update.
7. If the device goes offline after a period of use but returns to normal after restarting the router, it indicates that the router is overloaded. You need to replace it with a more powerful one or reduce the number of devices connected to the router. Due to the low bandwidth characteristics of the 2.4 GHz network, it is easy to go offline when there are more than 7 online devices on the 2.4 GHz network.
8. You can also use a phone hotspot to check whether there is a problem with the network.
If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again.
If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again.
If your device or its indicator light keeps flashing for no reason, please troubleshoot as follows:
1. Please confirm whether you have removed the device from the App. Some devices will automatically enter pairing mode after being deleted. If the device or device indicator flashes continuously, it means that the device has entered pairing mode.
2. Please confirm whether you have frequently opened and closed the device in a short period of time, or accidentally long-pressed the power button of the device. Due to the operations above, some devices will be reset to pairing mode, which causes the device or device indicator flashing constantly.