Your satisfaction is paramount to us, and we strive to ensure your experience with our company and products is exceptional. Our aim is to provide seamless assistance and make your interactions as enjoyable as possible.
Services We Provide:
After-sale Support Email: happycustomer@degrii.com
After-sale Support Call: +1 (888) 533-4744 (We commit to responding within 24 hours)
1. Introduction
1.1 Promise of 24-Hour Online Support:
We guarantee to respond to your inquiries within 24 hours.
1.2 30-Day Money-Back Guarantee:
Undamaged products can be returned within 30 days from the date of delivery for a full refund. Please ensure the return includes all accessories and the original packaging. Refunds cover the item cost only. Returns lacking accessories or original packaging may be rejected.
1.3 Quality-Related Issues:
If you receive damaged goods, notice transportation damage, or identify any product quality problems within 3 days of receipt, kindly inform us via email at happycustomer@degrii.com.
1.4 Warranty Duration:
Battery and motors: Two years from the purchase date.
Scrubbing brushes (4x) and filter cartridges (2x): One year from the purchase date.
1.5 Warranty Conditions:
Warranty is applicable only to the original purchaser and can not be transferred.
Any damage due to misuse, unauthorized repair, disassembly, or moisture entering the charging port will void the warranty.
A valid purchase order number or official record is required for warranty claims.
1.6 Return and Refund Process:
To initiate a refund or exchange, provide the product's serial number located under the floating battery platform. Contact your original dealer for warranty services; if unavailable, reach out to our customer service. Refunds for genuine transportation issues are processed within 2 business days post-inspection.
1.7 Shipping of Refunded Goods:
Upon approval, the address and contact information for the refunded goods will be provided after communication and application submission. Degrii bears freight costs for non-human caused product quality issues.
2. Warranty Claims for Quality-Related Issues
2.1 Hassle-Free Warranty:
Degrii provides a straightforward warranty process for your convenience.
2.2 Replacement Procedure:
For quality-related claims, items will be replaced with factory-refurbished models of equal value or, if unavailable, with new items.
3. Process
3.1 Buyers must provide sufficient proof of purchase.
3.2 Degrii will document troubleshooting details provided by buyers.
3.3 Defective items' serial numbers and visible proof of defects are required.
3.4 Return of items may be necessary for quality inspection.
4. Valid Proof of Purchase
Proof of purchase includes the purchase order number, sales invoice, PayPal order number, sales receipt, or order information displaying date, product description, price, total amount, and valid seller's signature. Multiple proofs may be required for warranty claims.
5. Buyer-Covered Shipping Costs:
Buyers are responsible for shipping costs in situations such as returning products for reasons other than proven defects, warranty claims outside the original country of purchase, accidental returns, returning personal items, or returning items claimed defective but found to be working normally.
6. Not Covered Under Warranty
6.1 Products without sufficient proof of purchase.
6.2 Lost or stolen products.
6.3 Items past their warranty period.
6.4 Non-quality-related issues after 30 days of purchase.
6.5 Free products.
6.6 Repairs through third parties.
6.7 Damage from external sources.
6.8 Damage due to product misuse, including falls, extreme temperatures, water, or improper operation.
7. Degrii is Not Liable For:
7.1 Loss of data resulting from the use of Degrii products.
7.2 Returning personal items sent to Degrii. The buyer is responsible for any damage or loss incurred during transit for non-quality related warranty claims.
8. Precautions
8.1 Please contact us via email at happycustomer@degrii.com or visit our official website for return inquiries.
8.2 For non-quality issues, buyers are responsible for shipping costs.
9. Support Details
If you require assistance with product usage, refund and return consultations, or any other help, please contact us at happycustomer@degrii.com or call us at +1 (888) 533-4744 (Mon-Fri: 9am-6pm EST)."
